Consumer involvement in international Standardization

ISO Consumer Policy Committee

In 1968, in order to enhance cooperation with the consumer movement, ISO and the IEC established an International Standards Steering Committee on Consumer Affairs (ISCA). This was a forum at which representatives of the consumer organizations could advise ISO and the IEC on priorities for international standardization and review progress.

Ten years later, in 1978, the present day Council committee on consumer policy, COPOLCO, was set up.

Over the years ISO COPOLCO contributed to the development of many key international standards such as the ones related to product recall, product safety, complaints handling, network billing, and energy services to users.

Its workshop in 2001 lead to the development of the ISO 26000 – Guidance on Social Responsibility

 

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