“Output matters”

QUALITY MANAGEMENT SYSTEM

Includes topics such as:

  • Effective leadership
  • Competent people
  • Policy and objectives
  • Documented information (where needed)
  • Internal and external communication
  • Calibrated equipment
  • Monitoring and measurement
  • Control of nonconformities
  • Management review
  • Internal audits

 

EFFECTIVENESS

Ability to achieve  planned results
(Focus of ISO 9001)

EFFICIENCY

Achieve planned results with minimum resources
(∑Outputs / ∑Inputs)
(Focus of ISO 9004)