QUALITY MANAGEMENT SYSTEM
Includes topics such as:
- Effective leadership
- Competent people
- Policy and objectives
- Documented information (where needed)
- Internal and external communication
- Calibrated equipment
- Monitoring and measurement
- Control of nonconformities
- Management review
- Internal audits
EFFECTIVENESS
Ability to achieve planned results
(Focus of ISO 9001)
EFFICIENCY
Achieve planned results with minimum resources
(∑Outputs / ∑Inputs)
(Focus of ISO 9004)
“CONSISTENT, CONFORMING PRODUCTS AND SERVICES”
This is the minimum required by ISO 9001.
An organization may have additional ”Broad Quality” results it wants to achieve using its QMS