Enterprises need to move from “small quality” to “BIG QUALITY” (= comprehensive, forward-looking approach)
- Include sustainability initiatives in management thinking
- Many quality methodologies and tools are available, depending on the individual needs of the enterprise
- The quality management system provides the “glue” that holds all tools and methodologies together
- Quality management systems can be used to drive improvement
But remember …
“A fool with a tool is still a fool”
Use the tools and methodologies wisely!!