ISO 9001
“Specifies quality management system requirements for organization to:
- demonstrate its ability to consistently provide products and services that meets customer and applicable regulatory requirements
- enhance customer satisfaction (...)”
An organization that demonstrates it is meeting these requirements can then choose to be “ISO 9001 certified” by an independent certification body
ISO 9004
Provides “Guidelines” for achieving sustained (long-term) success using the Quality Management System
Focus on efficiency. Include topics such as:
- Financial resources and results
- Use of natural resources
- Competence and motivation
Allows for self-assessments (maturity model)
Not for certification