There are many “tools” in an organization’s toolbox that can be used as part of a Total Quality Management initiative.
It’s important that they are not used in isolation as a “magic cure” for all the organization’s problems.
Some organizations begin their quality journey with disjointed quality initiatives that often are unsuccessful, because they lack an overall structure to support them.
An ISO 9001-based quality management system provides the “glue” that can hold them all together.
It’s not a “competition” – all of them can be useful in the right context.
