International Response to increased demand for consumer protection

UN Consumer Protection Guidelines (revised 2015/2016)

Essential Needs

  1. Safety
  2. Information
  3. Basic needs
  4. Consumer education
  5. Economic interest (curb unfair business / trading practices)
  6. Protection of vulnerable consumers
  7. Privacy (e-commerce)
  8. Fair Redress and Dispute Resolution
  9. Equal protection  in e-commerce as /brick and mortar commerce
  10. Freedom to form consumer groups / representation / organisation
  11. Promote sustainable consumption; safe and healthy environment