Besides international standards for complaints handling and guides on services to consumers, ISO COPOLCO’s work has resulted in some of the popular standards being developed such as the ISO 26000.
- ISO 26000:2010 – Guidance on Social Responsibility
- ISO 10393 & 10377 – Product Recall and Product Safety
- ISO TC – Unit Pricing
- ISO TC – Warranties
- ISO TC – Contact Centres

ISO COPOLCO has increased liaison with the Technical Committee on Food i.e TC 34 and ISO Committee on Societal Security.
Increased liaison with ISO TC 223 on Societal Security.
Development of ISO / IEC Guide on Safety, Child Safety, Instructions for Use, Comparative testing etc.
The newly set up ISO Academy has carried out capacity building sessions with ISO COPOLCO (e.g. in Geneva and in Latin America for consumer representatives).
ISO COPOLCO also has liaison with Consumers International (CI), African Regional Standards Organisation – Consumer Committee (ARSO-COCO) and the OECD.