How to develop a Quality Policy?

Whilst it is widely recognized that there is no “One-size-fits-all” template that can be used, the steps that need to be undertaken in order to successfully develop a sustainable QP are typically very similar.

Hereafter we present a step-by-step approach for countries to develop (or improve) their Quality Policies in a way that is participative and lasting. It draws extensively on, and is intended to be used in conjunction with the “Guiding Principles” and the “Quality Policy Guide”. The intent of this step-by-step tool is to describe in a simple, logical way the steps that typically need to be undertaken in order to successfully formulate, agree upon, publish and disseminate a Quality Policy.

This means that the QP will have been developed in a participative manner and agreed among the national stakeholders, and considered and approved by the highest relevant authority in the country (i.e. government, cabinet, Prime Minister, President, etc.). The resulting Quality Policy should set the legal framework for the establishment of the QI system, and be a living document that is subject to periodic review and updating as the country’s needs and expectations evolve over time.