Management Systems for Enterprises

QUALITY

 

What is quality?

Formal definition: “degree to which a set of inherent characteristics fulfils requirements

  • Characteristics: Distinguishing features (Physical, sensory, behavioural, temporal, ergonomic, functional)
  • Requirements: Needs or expectations that are stated, generally implied or obligatory

 

In other words: “Are expectations being met?” e.g.

  • Product and service requirements
  • National, regional and international standards
  • Technical regulations
  • Market expectations (social, environmental etc)